Specialists Medication Assisted Treatment, PSC
Effective date: October 16, 2026
This Privacy Policy explains how Specialists Medication Assisted Treatment, PSC ("SpecialistsMAT," "we," "us") collects, uses, stores, and shares personal information through our website, patient communications (including text messaging, email, and phone), and related services. Your protected health information is Privacy Policy, which explains your rights under HIPAA and, where applicable, the federal confidentiality rules for substance use disorder records (42 CFR Part 2).
1. Information we collect
Contact information: name, mobile and home phone numbers, email, mailing address, and preferred contact methods.
Communication preferences and consent records: whether you opted in or out of text messages, the date, method, and the number used.
Message records: the content, date, time, and delivery status of messages we send and replies you send to us, including STOP and HELP requests.
Appointment and account information: scheduling details needed to send reminders and manage visits.
Website information: information you submit through forms, and technical data such as IP address, browser type, and pages visited, collected through standard server logs and cookies.
Health information: collected as part of your care and governed by our Notice of Privacy Practices.
2. How we use information
To schedule, confirm, and remind you of appointments, and to communicate about your visits.
To respond to your questions and requests.
To keep records of your communication consent and honor opt-out requests.
To operate, secure, and improve our website and communication systems.
To comply with legal, regulatory, and accreditation requirements.
We do not use your mobile number or text messaging consent for marketing.
3. How we share information
We do not sell or rent your personal information. We do not share your mobile number or text messaging opt-in data and consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that operate the messaging program on our behalf.
We share information only:
With service providers that help us operate our practice and communications — for example, text messaging and email platforms, our electronic health record and cloud hosting providers, and workflow automation tools. They may use the information only to provide services to us, and where they handle health information they are bound by a Business Associate Agreement (and, where applicable, Part 2 obligations).
When required or permitted by law, such as in response to a valid court order, to protect health or safety, or as otherwise allowed under HIPAA and 42 CFR Part 2.
With your written authorization, for any other purpose.
In a business transaction, such as a merger, acquisition, or sale of the practice, subject to the same protections described here and in applicable law.
4. Retention
We keep communication consent records, opt-out records, and message logs for at least [six] years, or longer if required by law or needed to resolve a dispute. Medical records are retained as required by Kentucky law and federal regulations. When information is no longer needed, we delete or de-identify it securely.
5. Security
We use administrative, technical, and physical safeguards to protect personal information, including access controls, encryption of stored data where available, and staff training. No method of transmission is fully secure. Standard text messages and email are not encrypted, so our messages avoid diagnoses, test results, medication names, and treatment details. Please do not send sensitive health information to us by text or unencrypted email.
6. Your choices and rights
Text messages: reply STOP to any message to opt out, or START to opt back in. Reply HELP or call 502 212 0071 for help.
Access and correction: you may request access to or correction of your contact information and preferences at any time. Rights regarding your health records are described in our Notice of Privacy Practices.
Cookies: you can set your browser to refuse cookies; some site features may not work.
7. Children
Our website and text messaging program are not directed to children under 13, and we do not knowingly collect information online from them. Communications about care for a minor are directed to the parent, guardian, or patient as permitted by law.
8. Third-party sites
Our website may link to other sites. We are not responsible for their privacy practices; review their policies before sharing information with them.
9. Changes to this Policy
We may update this Policy. The current version and its effective date are posted at our website. Material changes will be posted before they take effect.
10. Contact us
Privacy questions or requests: SpecialistsMAT, PSC · 110 Chase Way, suite #2, Elizabethtown, KY 42701 · 502 212 0071
If you believe your health information privacy rights were violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.
